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WARRANTY SUPPORT ON ALL OUR PRODUCTSCALL US AT 1-888-883-7173
Please contact our service centre at:
or call us directly at 1-514-883-3000
All Digital Express Receivers ™ include a 2 Year Express Limited Warranty covering manufacturing defects under normal use and care.*
In the unlikely or rare event your Digital Express Receiver™ requires warranty repair service. Digi-Sat Plus Technologies offers a no hassles Express repair service where our Technicians replace the entire main circuit board with a new or refurbished part. Repair turnaround is usually within 48 hours and then shipped or delivered directly back to your office at no cost.
*Express Limited Warranty does not cover damage, cosmetic issues, or failure caused by abuse or water damage. The details and conditions of this limited warranty are stipulated below:
DIGI-SAT PLUS TECHNOLOGIES INC
LIMITED 2-YEAR WARRANTY
DIGITAL EXPRESS RECEIVERS
DIGI-SAT PLUS TECHNOLOGIES (“DSPT”), warrants to the original purchaser, that this product, when purchased new in its original packaging from an authorized vendor, and when used in accordance with the users’ manual, guide , instructions and recommendations in documentation accompanying the product, will be free of defects in material and workmanship that existed at the time of such purchase and that cause a failure of the products to perform in accordance with accompanying product documentation, for a period of TWO (2) years from the date of the original purchase of the product in its original packaging from an authorized vendor (“Warranty Period”).
If such a defect arises and a valid claim is received within the Warranty Period, at its option, DSPT will (a) repair the product at no charge, using new or refurbished replacement parts, or (b) exchange the product for a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
To make a claim and to obtain repair or replacement within terms of this warranty, please return the product with proof of purchase receipt, description of defect and transportation prepaid to: DSPT.
This warranty does not apply: (a) to damage to the product caused by , accident, abuse, misuse, misapplication; (b) to damage caused by maintenance or service performed by anyone other than DSPT or authorized DSPT representatives; (c) to a product or a part that has been tampered with or modified by anyone other than DSPT; (d) if any serial number or product identification has been removed or defaced; (e) to exposure of the product to heat, cold, sun, water or other liquids, chemicals, animals, dirt, sand or other contaminants; (f) to persons who purchased the product in used condition, or (g) to acts outside the control of DSPT, including, without limitation, vandalism, fire, storms, earthquake, flood, or Acts of God.
No vendor, retailer, reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
The extent of DSPT liability under this warranty is limited to the repair or replacement provided above, and in no event shall the company’s liability exceed the purchase price paid.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER VERBAL OR WRITTEN, EXPRESS OR IMPLIED, DSPT SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IF DSPT CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN, TO THE EXTENT POSSIBLE, ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE UPON EXPIRATION OF THE WARRANTY PERIOD.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DSPT IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OF THE PRODUCT, OR UNDER ANY OTHER LEGAL THEORY.
This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty or the condition of the product, documentation or packaging (“Disputes”) shall be governed by the laws of the Province of Quebec, Canada, without regard to the conflicts of law principles thereof. The Convention for the International Sale of Goods shall not apply and is specifically excluded. The courts of Montreal, Quebec, Canada, shall have jurisdiction and shall be the exclusive forum for resolution of any Disputes.
THIS WARRANTY CANNOT BE TRANSFERRED OR ASSIGNED.
If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.
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CLIENT TESTIMONIALSTommy Palliser
DSPTECH has been a huge help to me as a freelanceconference and court interpreter!
Vito helped me not only decide on a kit that works for me, but also helped me understand how to set up and It is hard to find quality products, but also quality service these days.
DSPTECH really goes above and beyond, providing good quality products and also good quality after care service
and also assists in setting up your equipment.
I really and honestly recommend DSPTECH for all your translation equipment and related technical needs.
Thank you DSPTECH! -
CLIENT TESTIMONIALSLiz Essary
DSPTECH has been a huge help to me as a freelanceconference and court interpreter!
Vito helped me not only decide on a kit that works for me, but also helped me understand how to set up and maintain the equipment.
The receivers are especially high quality and easy to use for attendees.
DSPTECH offers a special combination of high quality equipment, and excellent customer service!Thatinterpreter.com -
CLIENT TESTIMONIALSDANY BEDARD
Digi-Sat Plus technologies came to our rescue by designing, and rapidly manufacturing, an innovative new simultaneous FM interpretation
Their thorough methodology, attention to detail, and excellent customer service enabled us to get the product out, from concept to shelf,
within 9 months, which is incredible! The FM interpretation receivers are very easy to use for the delegates at conferences and sound really good
compared to more expensive units in the same category. All units are very rugged in design and extremely reliable. Being in the rental business,
these are imperatives for us, as it translates into almost zero downtime and immediate turn-around for re-testing and shipping back out to
next events. I highly recommend Digi-Sat Plus Technologies for any product development and manufacturing, for any type of small electronic
devices.
LMB Interpretation Systems -
CLIENT TESTIMONIALSDavid Pett
DSPTECH has outfitted our church with a great FM system. Super quality anywhere in the auditorium (seats 350).
Customer service was great! Call backs and a demo of the product in the evening so our volunteer interpreter could be present.
Very accommodating. No hesitation in recommending this company. -
CLIENT TESTIMONIALSJoseph Blain
We have a simultaneous interpretation company and we ask different suppliers to rent us reliable SI equipment. Mr. Ricci contacted us and
-we were delighted with his excellent advice and his knowledge of our specialized industry. When we learned that he is also extremely
appreciated by some of the best simultaneous translation companies in Quebec and Canada like LMB, who is one of our most important clients,
we were happy to do business with him. It's also reassuring to see that there is finally a Canadian manufacturer to support the simultaneous
interpretation industry,
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CLIENT TESTIMONIALSJEFF GROSSBERG
I was looking for high quality receivers and simultaneous interpretation equipment for our company as we have a growing demand to serve our
President - Kostar Audio Visualcustomers and wanted to do it the right way. We tested several models and including some low cost products that just didn’t do the job right until
we found Dsptech. They have come out with a high quality and durable receiver specially designed for the translation industry. The sound
quality is great and I couldn’t see for any reason spending 10 times the price on an infrared system. Their FM solution is solid, reliable, and
sounds great. It’s also very simple to use for event participants. Everyone's been happy and we couldn’t have asked for more. We also had the
chance to test out their new CSI system to track all receivers going out and coming back. Never seen anything like it before on the market before,
Digi-Sat Plus Technologies provides excellent customer service. The equipment came quickly and are reliable state of the art of FM receivers.
another great product. Tracks all receivers with names and detailed information of exactly who took the receiver and didn’t bring them back.
Also reduced our signing out and usual return times by about 70%. Clients were able to take the receivers home with them and return back
at the end of our 3 day conference. With an extremely fast return system, we wrapped up a lot sooner than at our other events. Client’s loved it
and we saved a lot of headaches and we experienced a huge saving of time. We had all 15 lost receivers returned the following week because
we had detailed records of the users that took them out. Incredible ! Highly recommend Vito and his team to work with in the future !
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CLIENT TESTIMONIALSAnne Christensen
Customer service is second to none! The entire purchasing experience smooth and fast, and the unit was personally delivered to my office
-within 2 days. When I had questions about the system (while in Amman, Jordan) I received detailed assistance in writing and via phone, as well
as the option to have a local service technician join me for free to provide assistance at my event. Would certainly recommend to anyone
looking for hands on support and great quality!
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CLIENT TESTIMONIALSJEFF PITRE
I've been in the translation business for over 30 years in Yellowknife, NT . My territory is vast and I needed a receivers that was tough as nail and easy to
use... believe me its all that and more . We do a lot of translation as we have 11 official languages in the North. Vito is number one in customer
service and great shop repair all kinds of electronic gear also . I would recommend Digi-Sat Plus Technologies. to anyone who is serious in
having a great product and great service. We presently have 500 receivers in our inventory with our custom one ear earphone which Vito source
for us from Digi-Sat Plus Technologies.
President - Pido Production Ltd -
CLIENT TESTIMONIALSLAURENT BODAIN
I have been working in the interpretation industry for over 20 years as a technical director and primarily have used only infrared technology.
After 20 years, I have found an FM system that compares in quality, looks great, is easy to use and is solidly built. However, one of the best
features of working with Digi-Sat Technologies is Vito. The level of customer service is top notch and he's extremely responsive and ready
to help at the drop of a hat. The customer service was the icing on the cake!
Technical Director- SDL -
CLIENT TESTIMONIALSMARIO MENARD
We needed a solution to efficiently and cost effectively service the Simultaneous Interpretation needs of our clients. Digi-Sat Plus Technologies
provided us with the best equipment on the market that was not only the easiest to use for our technicians and event attendees but also super
reliable, with crystal clear audio, and at a very competitive price compared to other receivers on the market. This FM solution was the perfect fit
almost as good and does the job better than anything else we tested. The equipment and transport cases are of very high quality and extremely
rugged, real workhorses. They look great too with our logos and website on them and give our company an extra professional image when we
give out hundreds at an event. Their customer service is always top notch and very fast response to all our needs. Any issue or orders were
always quickly dealt with. They are They are always there for us when we need and can depend on them. We much appreciate! These guys are
GLOBE MULTIMEDIAthe real thing.
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CLIENT TESTIMONIALSMARIO MENARD
We needed a solution to efficiently and cost effectively service the Simultaneous Interpretation needs of our clients. Digi-Sat Plus Technologies
provided us with the best equipment on the market that was not only the easiest to use for our technicians and event attendees but also super
reliable, with crystal clear audio, and at a very competitive price compared to other receivers on the market. This FM solution was the perfect fit
almost as good and does the job better than anything else we tested. The equipment and transport cases are of very high quality and extremely
rugged, real workhorses. They look great too with our logos and website on them and give our company an extra professional image when we
give out hundreds at an event. Their customer service is always top notch and very fast response to all our needs. Any issue or orders were
always quickly dealt with. They are They are always there for us when we need and can depend on them. We much appreciate! These guys are
GLOBE MULTIMEDIAthe real thing.
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CLIENT TESTIMONIALSJONATHAN SANDERS
Highest quality professional FM receivers for interpretation and conferencing services. Really the simplest to use, reliable, and best sound quality
at a fraction of the price of others receivers on the market. Outstanding value for the money !
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CLIENT TESTIMONIALSLiz Essary
DSPTECH has been a huge help to me as a freelanceconference and court interpreter!
Vito helped me not only decide on a kit that works for me, but also helped me understand how to set up and maintain the equipment.
The receivers are especially high quality and easy to use for attendees.
DSPTECH offers a special combination of high quality equipment, and excellent customer service!Thatinterpreter.com